{"id":7253,"date":"2024-12-23T15:34:22","date_gmt":"2024-12-23T15:34:22","guid":{"rendered":"https:\/\/universal-steel.com\/?p=7253"},"modified":"2026-07-20T21:31:01","modified_gmt":"2026-07-20T21:31:01","slug":"it-support-specialist","status":"publish","type":"post","link":"https:\/\/universal-steel.com\/?p=7253","title":{"rendered":"Junior IT Support Specialist"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7253\" class=\"elementor elementor-7253\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-536fd3a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"536fd3a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aef0391\" data-id=\"aef0391\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4cfc28 elementor-widget elementor-widget-text-editor\" data-id=\"e4cfc28\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3 style=\"letter-spacing: normal;\">Full Time Position Job Details<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d9ebd4c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d9ebd4c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d9affb\" data-id=\"5d9affb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a851929 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a851929\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/uspmanagement1.bamboohr.com\/careers\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Apply Now<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-05e971b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05e971b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cabc7b7\" data-id=\"cabc7b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5d03fa elementor-widget elementor-widget-text-editor\" data-id=\"e5d03fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"font-size: 16.0016px;\"><b>We are seeking a Junior IT Support Specialist to help maintain and troubleshoot the company&#8217;s technical systems and support smooth day-to-day IT operations. This is a junior role: you will handle hands-on IT support and equipment management day to day and take on progressively more advanced work over time. We actively use AI tools in our daily work, so comfort with AI assistants is part of the job from day one.<\/b><\/p>\n<p style=\"font-size: 16.0016px;\"><span style=\"font-weight: bold;\">Responsibility Areas:<\/span><span style=\"font-weight: bold;\"><br><\/span><\/p>\n<ul style=\"font-size: 16.0016px;\">\n<li style=\"line-height: 30.403px; list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide first- and second-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals), and resolve support tickets within SLA guidelines.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Track and manage the inventory of IT equipment and assets (monitors, computers, peripherals), including setup, upgrades, and replacements.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Administer and troubleshoot the Google Workspace environment (Gmail, Drive, Sheets, Groups) at the account and user level.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintain and update troubleshooting documentation for common issues, and assist with routine system maintenance, security updates, and backup\/recovery procedures.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Help maintain reporting dashboards in Google Data Studio (simple edits such as adding or adjusting tables and fields).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leverage AI assistants (e.g., Claude, ChatGPT, Gemini) to speed up troubleshooting, documentation, and scripting, and collaborate with the IT team to improve support workflows.<\/span>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"font-size: 16.0016px;\"><b>Growth Path:&nbsp;<br><\/b><span style=\"font-size: 16.0016px;\">As you build experience, you will grow into more advanced responsibilities, including maintaining and enhancing our in-house ERP system (built with TypeScript and React), developing internal automation and tools, and expanding our reporting and data pipelines.<\/span><\/p>\n<p style=\"font-size: 16.0016px;\"><span style=\"font-weight: bold;\">Minimum Qualifications:<\/span><span style=\"font-weight: bold;\">&nbsp;<\/span><\/p>\n<ul style=\"font-size: 16.0016px;\">\n<li style=\"line-height: 30.403px; list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bachelor&#8217;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">2 to 3+ years of experience in IT support or a similar role.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Solid hands-on experience troubleshooting hardware and software issues across Windows and macOS.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Working knowledge of Google Workspace and basic networking concepts (LAN\/WAN, VPN, firewalls).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Familiarity with at least one programming language (JavaScript\/TypeScript, Python, or Java); JavaScript\/TypeScript is a plus.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comfortable using AI assistants (e.g., Claude, ChatGPT) in daily work for drafting, debugging, and problem-solving.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Strong communication, problem-solving skills, and attention to detail.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bilingual proficiency in English and Korean.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Willingness and flexibility to take on a broad range of IT-related and general support tasks as needed, including hands-on and ad-hoc duties.<\/span>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"font-size: 16.0016px;\"><span style=\"font-weight: bold;\">Preferred Qualifications:<\/span><\/p>\n<ul style=\"font-size: 16.0016px;\">\n<li style=\"line-height: 30.403px; list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exposure to AI coding-assistant CLIs (e.g., Claude Code, Codex, Gemini CLI) and structured prompt design.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exposure to GCP (Google Cloud Platform) and basic database concepts (MySQL, PostgreSQL).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Experience with TypeScript, React, or Next.js.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Experience building dashboards in Google Data Studio or similar BI tools.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Interest in logistics, supply chain, or manufacturing environments.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Relevant certifications (CompTIA A+, Google IT Support, etc.).<\/span>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div style=\"font-size: 16.0016px;\">\n<p><span style=\"font-weight: bold;\">&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: bold;\">Work Hours:<\/span>&nbsp;Full-Time (Monday \u2013 Friday, 8:30 AM \u2013 5:30 PM)<\/p>\n<p><span style=\"font-weight: bold;\">Salary Range:<\/span> $58,000\u2013$75,000 annually<\/p>\n<p><strong>We believe great work deserves great support. Here&#8217;s what we offer:<\/strong><\/p>\n<ul style=\"font-size: 16.0016px;\">\n<li style=\"line-height: 30.403px; list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Medical, Dental &amp; Vision Insurance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Paid Vacation, Sick Days, and Holidays<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Performance Bonuses<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Educational Training Reimbursements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employee Referral Incentives<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Daily Lunch Fringe Allowance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Team Lunches &amp; Dinners<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fitness Membership Reimbursements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employee Birthday Gifts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recognition &amp; Service Year Award<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><i><span style=\"font-weight: bold;\">USP is an Equal Opportunity\/Affirmative Action Employer \u2014 M\/F\/Disabled\/Vets.<\/span>&nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.<\/i><\/p>\n<p><span style=\"font-size: 16.0016px;\">For any inquiries, please reach out to <\/span><a style=\"background-color: #ffffff; font-size: 16.0016px;\" href=\"mailto:staffing@universal-steel.com\"><span style=\"font-weight: bold;\">staffing@universal-steel.com<\/span><\/a><span style=\"font-size: 16.0016px;\">.<\/span><i><\/i><\/p>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Full Time Position Job Details Apply Now We are seeking a Junior IT Support Specialist to help maintain and troubleshoot the company&#8217;s technical systems and support smooth day-to-day IT operations. This is a junior role: you will handle hands-on IT support and equipment management day to day and take on progressively more advanced work over [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-7253","post","type-post","status-publish","format-standard","hentry","category-job-post"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/universal-steel.com\/index.php?rest_route=\/wp\/v2\/posts\/7253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/universal-steel.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/universal-steel.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/universal-steel.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/universal-steel.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7253"}],"version-history":[{"count":38,"href":"https:\/\/universal-steel.com\/index.php?rest_route=\/wp\/v2\/posts\/7253\/revisions"}],"predecessor-version":[{"id":7819,"href":"https:\/\/universal-steel.com\/index.php?rest_route=\/wp\/v2\/posts\/7253\/revisions\/7819"}],"wp:attachment":[{"href":"https:\/\/universal-steel.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7253"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/universal-steel.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7253"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/universal-steel.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}